Returns & Exchanges
At Al Haramain, we pride ourselves on the quality of our fragrances and beauty products; however, if you are not entirely satisfied, you may return unopened items within 30 days of purchase. Please ensure the original seal remains intact to qualify for a full refund or exchange.
Initiate Your Request
Contact our dedicated customer support team via email with your order number and reason for return to receive a Return Authorization.
Prepare the Package
Securely pack the unused items in their original luxury packaging to prevent damage during transit, including all inserts and promotional gifts.
Ship the Item
Affix the provided return shipping label to your package and drop it off at any authorized courier location.
Quality Inspection & Refund
Once our specialists verify the product's condition, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing