Frequently Asked Questions
Everything you need to know about our luxury fragrances and beauty products.
Are your fragrances 100% authentic?
Yes, all Al Haramain products are 100% authentic and sourced directly from our official manufacturing facilities. We take pride in delivering the highest quality oils, ouds, and perfumes to our customers.
What is the difference between Perfume Oil and Eau de Parfum?
Perfume Oils (Attars) are concentrated, alcohol-free, and applied directly to the skin for a long-lasting, intimate scent. Eau de Parfum (EDP) contains alcohol and is designed for better projection and sillage when sprayed on clothing or skin.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs clearance.
What is your return policy for beauty products?
Due to hygiene and safety standards, we can only accept returns on products that are unopened, unused, and in their original plastic-wrapped packaging within 30 days of purchase.
Do you offer international shipping?
Yes, we ship our luxury collections worldwide. Please note that shipping rates and local import taxes vary by country and are the responsibility of the customer.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are encrypted and secured for your safety.